Frequently Asked Questions
Everything you need to know about shopping at SUNROOM.
What is your standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days domestically, while international orders may take 7-14 business days depending on the destination.
What is the return policy for SUNROOM apparel?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain sale items and intimate apparel are final sale.
How do I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or contacting our style team for personalized advice.
What payment methods do you accept?
SUNROOM accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can request a cancellation within 1 hour of purchase by contacting support, but once an order has reached the warehouse, it cannot be modified.
Where are SUNROOM products manufactured?
We partner with ethical factories globally that prioritize fair labor practices and sustainable production. Detailed information about the origin of each garment can be found on the individual product description pages.